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Support for partial credits on subscription cancellations

To enable partners to create a product configuration (on a per-product basis) that generates partial credits on subscription cancellation, a new checkbox, Issue partial credit upon cancellation has been added to the Manage Add-on Pricing page. If a user cancels their subscription mid-cycle, the marketplace generates a credit and automatically applies to the next recurring invoice. The credit will always be prorated depending on when the cancellation happens during the cycle.

Previously, on canceling a subscription, users were losing the remaining paid days of subscription.

Feature enablement

The feature is not enabled by default. Contact your AppDirect technical representative to request it.

Setting enablement

No setting enablement is required.

Documentation

Refer to: Edit recurring revenue model pricing.

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